L&I claims in Washington State: Injured workers are no longer a priority

L&I claim on the new L&I website

Has L&I lost its way? As an agency, I think that L&I might have forgotten its purpose.


What is L&I and what are its duties?

The Department of Labor and Industries (L&I) is the agency responsible for administering the Industrial Insurance Act in Washington State. This Act, also known as RCW 51, was created to ensure that injured workers receive sure and certain relief for workplace illnesses and injuries (see RCW 51.04.010).

To that end, L&I has the following powers and duties (among others):
1. Establishing and adopting rules to govern its administration of the Industrial Insurance Act;
2. Ascertaining and establishing the amounts needed to be paid into and out of the accident fund, which in turn pays for benefits for injured workers;
3. Regulating the proof of accident and extent thereof;
4. Supervising medical, surgical and hospital treatment efficiently, making sure they are on par with the standards of modern surgery;
5. Issuing payments or certificates for benefits;
6. Investigating the cause of serious injuries and reporting violations to the governor;
7. Compiling reliable statistics regarding division operations;
8. Making an annual report to the governor regarding L&I’s work;
9. Entering agreements with appropriate agencies of other states to address conflicts of jurisdiction insofar as permitted by the US Constitution and agreements with the provinces of Canada; and
10. Designating an appropriately licensed medical Director.


Protecting stakeholders or injured workers?

Not one of these duties includes looking out for the best interest of “stakeholders” at the expense of work injury victims. There isn’t a single power or principle in this list for reducing employer workers’ compensation insurance costs at the expense of injured workers. Yet, at this time, and from the looks of the new L&I website, it seems that L&I is primarily focused on this goal.

Over the course of my legal career representing injured workers in Washington State, I’ve seen a steady and alarming trend towards protecting and reducing rates for employers and other stakeholders, at the expense of injured workers. I believe this is evident in programs like the retrospective rating program, employer incentives for early return to work, experience ratings, pursuit of fraud allegations, the medical provider network, the Department’s medical treatment guidelines, and numerous other programs and initiatives across L&I.


L&I is not making injured workers a priority

I feel that this is a dangerous an inappropriate trend in Workers’ Compensation. L&I IS NOT MAKING INJURED WORKERS THE PRIORITY. I mean, take a look at new L&I website. The new site has 6 menu options. These are Safety & Health, Claims, Patient Care, Insurance, Workers’ Rights, and Licensing & Permits. Selecting the Claims option, you can see six new options: All About Claims, For Workers, For Employers, For Medical Providers, For Vocational Providers, and Crime Victim Claims. Below, is what you will see if you choose the All About Claims.

Of the 6 options, only three are intended to be used by injured workers. Two of them contain information for employers including financial incentive programs. The final option is labeled “Identify and Report Worker Fraud”. This is a blatant example of how L&I is not making injured workers a priority. Why isn’t “Identify and Report Claim Suppression” a tab, which is what happens when employers prevent workers from filing an L&I claim after an accident? Why isn’t “Identify and Report Retaliation for Filing a Claim” another option here?


Fraud versus willful misrepresentation in L&I claims

I would be remiss if I didn’t point out that there is no such thing as fraud in workers’ compensation. That was abolished years ago. Today, it is called willful misrepresentation and it is different. Clicking on the “Identify and Report Worker Frau”d option is even more disheartening. According to L&I, claim fraud is when a person is not injured at work or isn’t injured at all. Willful misrepresentation is obtaining benefits you aren’t entitled too. On its webpage, L&I lists behaviors it says are indicative of fraud. These include an injury reported in the absence of witnesses, conflicting accident descriptions, significant lapses in time between injury and first medical attention, and moving out of state or country shortly after injury.


Real life example and personal notes

In my experience, these behaviors occur in most if not all of the legitimate and valid claims I see. For example, Robert is one of my paralegals. He came to work with me after sustaining a low back injury during his employment with Waste Management. When his injury occurred, he was alone collecting garbage. There were no witnesses to his injury, which required surgical treatment and ended his career in that industry. The fact that he was alone when he got injured isn’t unique to Rob and L&I knows it. Suggesting that having no witnesses to an injury is a red flag for fraudulent behavior is L&I at its worst.


In summary, this is just one example in the ongoing trend where L&I is not making injured workers a priority. Rather than focusing on how to quickly and efficiently protect and provide benefits for injured workers, L&I uses its resources to advocate questioning injured workers’ entitlement to benefits under the Industrial Insurance Act.

7 thoughts on “L&I claims in Washington State: Injured workers are no longer a priority

  1. I was working at CSTC in Lakewood and got injured by a client. Went out on L&I at the end of October. Just came back to work and told I was being terminated because I did not finish my “probation” as I was out on injury and she informed me that my L&I will be denied. I was injured by a patient and then terminated! That’s completely unfair! I was never paid for my L&I and I came back to work in time as requested. I’m being treated very unfairly. Please help me.

    1. Hi Stephanie. I normally don’t reply on these types of forums, but what you described was LITERALLY my same experience at CSTC. Long story, I was injured in a patient related incident back in 2018, and here I am now still healing from it. Also being let go after not being able to meet “probation”. My claim was closed 2 weeks before separation. All on top of trying to fight to have my claim reopened for the second time because my injury is literally not fixed, and it’s still impacting my daily life and work. I’m praying you and I can figure this all out.

  2. I have a question i was use to work for the dept of corrections in washington state as an officer at washington state penitentiary im just going to keep short even thou i have alot of questions. Anyway i was hurt on the job in 2017 i tore my rotar cuff and my bicep and had to have surgery . and was never giving my 12 weeks of light duty when i came back , i never got to finish my physical therapy . i was sent back to regular duty because the IME said there was nothing more medically corrective that can be done and sees no reason why i cant just strengthen it on the job mind you i hadnt even started my strengthiing. Which isnt possible as an officer i couldn’t cuff or even come close to doing my job properly let alone safely but i tried for a month and couldnt. I talked to hr and to my l and i dr and everyone said they couldn’t go against the IME’s report . so i ended quitting because no one would help and i just didnt feel safe so i had to leave a job i loved aftrer being there for 5 yrs . i was also given a vocational reabilitaion councilor and had plans and for me unfortunately after jyst a couple weeks she went to a new job and they never gave me a new one because there wasnt one available yet . then my dr that did the surgery had surgery himself right after doing mine and i never got to see again. The IME i saw which everything was recorded because of wa state law requires and was told by him that he recommended i do my 12wks of light duty and to finish my physical therapy and strengthen my arm and transition back to regular duty. Which isnt what his report ended up saying. So i afttering quitting i recevied a check and was told my case is closed and if anything else happens to my shoulder it would be a new case. So because of this i ended up eventlly being homeless which i still am and have been for over a year and a half. My shoulder has never healed or been even close to right. And i never. Really new my rights was told 6 months later by worksource i could file for unemployment which i eventlly did and was denied and told the reason why was because i quit do to a personal medical issue Really it was a L and i. Claim that was never even denied and because i was homeless i wasnt able to get my appeal in and was told that because of that there was nothing more i could do . which i guess isnt right but i didnt know so now ive been down and out and homeless ive lost everything and now here towards my end im reaching out one last time.

    1. Eric – I’m sorry to hear what a difficult time you had with your L&I claim. Someone from our office will be reaching out to you.

  3. L&I was not helpful to me. All I wanted is to go back to work . My MRI stated that I had 3 herniated disks from recent injury 3 compressed disk. From old injury. Absolutely no signs of any kind of shoulder injury. Yet they gave a needless shoulder surgery and only allowed treatment for my shoulder and carpool tunnel. They made up their own dates for my injuries. Changed case numbers 3 times. I have worked my whole life. I become homeless and lost everything . It was almost 2 years before they even payed any benefits. They changed the dates of my last work days. Maybe if they allowed the doctors to treat my injuries instead of their made up bu**sh**. I would be working today.

  4. I had an injury to my back in 2002 that resulted in 2 discectomies, and 2 fusions within a 14 year span. I was able to see the same dr for those instances. I now only have Va medical benefits, and my back has gone out again “which is what my previous surgeon said would happen roughly about 5 years after the last fusion”. I’ve been out of work since Jan 4th & I have been unsuccessful with returning to my main provider or any other provider because my claim was closed for more than 6 months. LNI keeps telling me to use the preferred provider list of dr’s. The only dr that is willing to see me is my surgeon but he can’t reopen my claim. At this point I don’t know what to do? LNI isn’t being helpful. They’re telling me that they don’t understand why I’m not being seen. I have requested my medical records so I could have to give another dr to go over, to possibly take my case. But I haven’t even been able to find a dr to give me a chance. Any advise would be greatly appreciated. Thank you,

    1. The department is at war with injured workers. I have been on my claim for 14 years. They have denied every thing my doctor has asked for taking years of fighting them for medical help. My doctors shake their heads and say if you only had private insurance this would have been done. Keeping a doctor to stay on my case has been hard. I have a third disc that needs surgery my doctor told me it’s not worth the fight they will not approve the surgery. Even thou we asked for a three disk surgery in the beginning the department would only approve two. Know they say your ready to go to Voc. If they denie everything the injured worker does not get fixed and they offer a desk job and smile. The department is a good example of social or one order insurance. It’s not good for the patient.

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